servFaces Hydro Ceramic Shampoo
servFaces
Car shampoo
Car & Motorbike
P1 - Product packaging & sustainability
Category description
This test category examines the quality and sustainability of the original packaging in all relevant dimensions: protective effect, information content, material ecology, volume efficiency and sensory safety. It is assessed whether the packaging reliably protects the product from damage, provides all necessary information clearly and completely, uses resources efficiently and enables environmentally friendly disposal. High-quality packaging not only contributes to product safety, but also strengthens consumer confidence and reduces environmental burdens.
Unternehmen & Kommunikation
Category description
The evaluation of a manufacturer/dealer includes the legal form, which provides information on liability and capital structure, as well as the location, which has an influence on communication, in particular whether communication can be carried out in German and without time difference. It is also checked how easily important information such as imprint or customer reviews is accessible and whether a professional website is available. The production location is analysed in terms of standards and delivery times, while accessibility via various communication channels is assessed in terms of response time and accessibility.
The company looks very reputable. The choice of location focuses as much as possible on proximity to consumers. There are many options available with regard to accessibility and communication; adverse effects or circumstances for consumers are not to be expected.
P2 - Scope of delivery & accessories
Category description
This is where it is determined whether a product is delivered complete, intact and immediately ready for use. The completeness, functionality of all parts, the quality of the instructions, internal safety and warning information, ergonomics and the accuracy of the accessories are checked. A complete, functional package avoids delays, increases customer satisfaction and reduces complaints or returns.
Logistik
Category description
The evaluation also includes shipping, which checks which regions the retailer delivers to, whether shipping is free of charge and is subject to conditions. It is also analysed whether the goods are shipped from a location in Germany/EU or from a non-EU country. Shipping packaging is assessed in terms of space optimization, protection and materials. When processing returns, it is crucial whether the return address is in Germany or the EU, as this influences logistical costs and the carbon footprint.
The logistical criteria, including shipping packaging, materials and return options, are met very satisfactorily. The focus on a very good consumer experience is very high!
P3 - Material quality & visible safety
Category description
This test category assesses the materials used, their processing and compliance with visible safety requirements. Stability, surface quality, absence of harmful substances, material resistance and the legally required safety markings are tested. The aim is a product that is durable, robust and free from identifiable risks and thus meets the requirements of safety and quality in daily use.
Produktverpackung
Category description
To evaluate the original packaging (OVP), it is first checked whether the product is delivered in the usual commercial packaging that the customer would expect. A distinction is made between whether the OVP only serves as protection, as with electrical appliances, or is directly suitable for use, as with cleaning products. It is also examined whether the packaging offers sufficient protection against damage and environmental influences, including a drop test from a height of 1 meter. The materials and any odors in OVP are also assessed in terms of sustainability and environmental friendliness. The size of the package should be appropriate to avoid unnecessary empty spaces. Finally, it is checked whether the OVP is equipped with a sealing mechanism that prevents unnoticed opening and possible manipulation.
The product packaging makes a very good impression and offers very good protective properties.
P4 - Ease of use & ergonomics
Category description
The focus here is on user-friendliness. Operating logic, handling, grip and holding comfort, adjustment options and points of view and access points are assessed. It is investigated how intuitively and fatigue-free a product can be used in different application situations. Ergonomic, clear operation increases safety, efficiency and satisfaction in use.
Inhalt & Lieferumfang
Category description
The evaluation of the scope of delivery checks whether all content promised according to the description is actually included. At the point of start-up, it is examined whether the product is immediately ready for use or whether the consumer must first make his own preparations. Bonus elements such as attached tools, assembly materials, batteries or discount vouchers that improve the user experience are also recorded. In addition, it is checked whether user manuals are available if the product is not intuitive to use and whether they are available in multiple languages or in digital form (e.g. via QR code).
The package provides a direct route to commissioning.
P5 - Performance & efficiency
Kategoriebeschreibung
Diese Prüfkategorie analysiert, wie zuverlässig und ressourcenschonend ein Produkt seine Kernfunktionen erfüllt. Bewertet werden Funktionsumfang, Arbeitsgeschwindigkeit, Präzision, Stabilität der Leistung sowie das Verhältnis von Leistungsfähigkeit zu Energie-, Zeit- oder Materialaufwand. Ein leistungsstarkes und effizientes Produkt überzeugt im praktischen Einsatz und minimiert gleichzeitig Betriebskosten und Umweltbelastungen.
Produktqualität
Category description
The evaluation of the look, feel and workmanship ensures that the product is as described by the manufacturer, feels high-quality and is made from the advertised materials. In addition, the workmanship is checked for obvious defects such as scratches or dents. The next step is to examine whether the product has unpleasant odors, sharp edges or foreign substances that are not part of the product purpose. The practical test assesses whether the product is suitable for its intended use and is tested for resilience and stability, including specific stress tests. Finally, it is examined whether the product has quality marks, certifications or proofs of conformity.
Very attractive product, highest rating!
P6 - Durability & resistance to stress
Category description
This is where it is tested how well a product withstands typical everyday loads and how resistant it is to wear and tear. Material fatigue, joint stability, surface resistance and functionality after repeated use are assessed. A durable product ensures long-term reliability and contributes to sustainable use of resources.
Praxistest
Category description
In the practical test (not a long-term test), the product is rated according to the subjective perception and subjective findings of the tester (s). The classification is based on a star system of 1 to 5 stars.
The results from the practical test were above average. All essential requirements have been met with clear reliability, which provides a solid basis.
P7 - Product-specific features
Category description
This test category includes special features and functions that are specifically important for the respective product group. Individual performance features, additional functions, technical features and unique selling points that go beyond generic criteria are assessed. The aim is a realistic, fair and comparable assessment that reflects the specific benefits of a product for the consumer.
Preis-Leistungs-Verhältnis
Category description
External prices and customer reviews are used to determine the price/performance ratio. The price of the product is compared with the average prices of the first search page on Amazon in order to make a classification (deviations above or below the average price are represented by plus or minus symbols).
The product has a good price/quality ratio compared to other products in this product category on the market.
95
P1
90
P2
100
P3
100
P4
100
P5
87
P6
80
P7
93
/100
Overall grade
very good
License status
Test period
03/25
Licensed since
19.03.2025
License number
250319001
Test procedure:
2.6
Test type:
S1 - Transparency & pricing
Category description
This analyses how clearly, completely and comprehensibly a provider communicates prices, conditions and essential product or service information. The findability, comprehensibility, completeness and legal compliance of the information are assessed. A high level of transparency creates trust and forms the basis for a well-founded purchase decision.
S2 - Contact channels
Category description
This test category assesses the availability, speed of response, competence and friendliness of customer support across all communication channels offered. Response quality, solution orientation, professionalism and service behavior are tested. Efficient, competent support strengthens customer loyalty and increases service quality.
S3 - Ordering & checkout
Category description
The entire ordering process is examined — from product selection to shopping cart to purchase. Ease of use, process clarity, technical stability and compliance with legal requirements are assessed. A smooth, transparent and secure order process minimizes cancellation rates and increases customer satisfaction.
S4 - Delivery & logistics
Category description
This test category assesses the quality and reliability of delivery. Delivery time, adherence to schedules, shipment tracking, the integrity of the goods and sustainability aspects of shipping packaging are checked. The aim is punctual, safe and resource-saving delivery.
S5 - Returns management
Category description
It assesses how customer-friendly, transparent and efficient return and exchange processes are designed. The comprehensibility of the conditions, simplicity of processing, processing speed and service quality in the event of a complaint are checked. A clearly structured and fair returns process promotes customer trust and reduces the potential for conflict.
95
P1
90
P2
100
P3
100
P4
100
P5
Advantages
- Easy and quick processing
- Strong hydrophobic effect
- Integrated dosing cup with scale
- High yield
Disadvantages
- Low foam formation due to the system
Subjective user experience of the tester
Note on practical experience
The tester's subjective user experience — including previous experiences, expectations, and personal impressions during use. It reflects a personal, situational assessment and is not part of the DTI assessment. It does not replace objective examination or advice and does not establish any legal claims. The aim is to give consumers an assessment that is close to everyday life.
With Hydro Ceramic Shampoo, servFaces offers a sealing shampoo that is intended to combine paint cleaning and protective construction in one step — both for untreated vehicles and for the aftercare of existing seals. From a consumer's point of view, it is crucial whether gloss, smoothness and pearling behavior are significantly improved in everyday life without unnecessarily complicating the application.
Application: The bottle makes a very high-quality, professional impression: stable, robust, with clearly structured labeling. The integrated dosing head with transparent measuring chamber makes dosing (e.g. 50 ml in 10 l of water) noticeably easier; no additional measuring cups are necessary. Child locks on both openings increase household safety. The shampoo can be mixed with water quickly and without leaving any residue and creates a thin, uniform film with rather low foam formation — typical of products with a sealing content. It is traditionally used with a wash glove, in sections and on cool surfaces; it is important to avoid drying.
Impression in everyday use: When used on unsealed paint, the film of water breaks open even during washing — an early indication of the onset of a hydrophobic effect. After rinsing, you can see heavy beading, accelerated sheeting and a visibly refreshed shine; the paint looks smoother and more intense without the need for an additional sealing step. On already sealed surfaces, the shampoo works like a “booster”: The existing protective layer is not affected, but visibly reactivated, intensifying shine and water repellency. The cleaning performance is convincing for typical everyday dirt (dust, light road dirt); in the case of heavily adhering residues such as dried insects or heavily soiled sills, pre-cleaning or additional mechanical assistance is useful — depending on the product. Even on plastic, metal and glass, the shampoo was material-compatible and residue-free as long as it was worked in the shade and rinsed thoroughly.
Conclusion from a consumer perspective:
For users who value paint care and protection in one step, servFaces® Hydro Ceramic Shampoo proves to be a very practical solution. It offers significant visual enhancement and noticeable smoothing on unsealed vehicles; on sealed paints, it effectively refreshes existing systems. The combination of well-thought-out packaging with dosing head, high-quality materials and convincing care effects for typical everyday soiling results in a coherent overall picture. In compliance with the application instructions (cool surface, no drying, if necessary pre-cleaning in case of severe contamination), the product is clearly recommended from a consumer's point of view.
